Business Application Support Team Lead

This role is focused on leading and managing a team responsible for providing expert support and maintenance for critical business applications. The Team Lead will ensure the stability, performance, and security of these applications while collaborating with various stakeholders to address issues and implement improvements.

Key Responsibilities:

Lead and mentor a team of application support specialists.
Oversee the resolution of complex technical issues related to business applications.
Develop and implement support processes and procedures to enhance efficiency and quality.
Collaborate with development and infrastructure teams to ensure seamless application performance.
Monitor application performance and proactively identify potential issues.
Manage incident and problem management processes.
Participate in the planning and execution of application upgrades and deployments.

Requirements/Qualifications:

Extensive experience in application support and troubleshooting.
Proven leadership and team management skills.
Strong understanding of ITIL framework and best practices.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks.
Experience with business application support.

About the Company: ITC Infotech is a technology services company focused on providing innovative solutions to businesses across various industries. They help organizations leverage technology to achieve their strategic goals and improve operational efficiency.