Support Engineer - Payments

This role focuses on providing technical support and troubleshooting for payment processing systems. The Support Engineer will be responsible for resolving issues, ensuring system stability, and contributing to the improvement of payment infrastructure.

Key Responsibilities

Investigate and resolve payment-related incidents and escalate as needed.
Monitor payment systems and proactively identify potential issues.
Collaborate with development and operations teams to implement solutions.
Document support processes and troubleshooting steps.
Participate in on-call rotation to provide after-hours support.

Requirements/Qualifications

7 to 12 years of experience in a technical support role.
Strong understanding of payment processing concepts and technologies.
Experience with troubleshooting and resolving technical issues.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.

About the Company

TeksSkills is a technology services company specializing in providing solutions to businesses across various industries. They focus on delivering innovative and reliable services to help their clients achieve their goals.