International Voice Process Executive

This role involves providing exceptional customer service and support through voice communication channels. The International Voice Process Executive will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience while adhering to established quality standards and company policies.

Key Responsibilities:

Handling inbound and outbound customer calls.
Providing accurate information and resolving customer inquiries.
Troubleshooting and resolving customer issues efficiently.
Documenting customer interactions and resolutions.
Maintaining a high level of customer satisfaction.
Adhering to quality standards and company policies.

Requirements/Qualifications:

1 to 6 years of experience in a voice-based customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using computer systems and software applications.
Ability to handle stressful situations with professionalism.

About the Company: Sharda Consultancy Services is a professional services firm dedicated to connecting talent with opportunities. They specialize in providing staffing and consulting solutions across various industries, helping organizations achieve their business goals.