Desktop Support Engineer

This role involves providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of computer systems and related hardware and software. The Desktop Support Engineer will be responsible for resolving technical issues, maintaining computer systems, and providing excellent customer service.

Key Responsibilities:

Provide first and second-level technical support to end-users.
Troubleshoot hardware and software issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Manage user accounts and access permissions.
Perform system updates and security patches.
Document support requests and resolutions.
Escalate complex issues to senior support staff.
Assist with IT projects as needed.

Requirements/Qualifications:

3 to 4 years of experience in desktop support.
Strong knowledge of Windows operating systems.
Experience with hardware troubleshooting and repair.
Familiarity with Microsoft Office Suite.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Basic networking knowledge.

About the Company: Fidelis Corporate Solutions is a technology-focused organization dedicated to providing comprehensive IT solutions to businesses. They specialize in delivering reliable and innovative services to support their clients' operational needs.