L2 Application Support Engineer

This role focuses on providing expert-level support and maintenance for critical applications, ensuring their stability, performance, and availability. The Application Support Engineer will be responsible for troubleshooting complex issues, implementing solutions, and collaborating with development teams to improve application functionality and user experience.

Key Responsibilities

Provide second-level support for application incidents and service requests.
Troubleshoot and resolve complex technical issues related to applications.
Monitor application performance and identify areas for improvement.
Implement and maintain application support documentation.
Collaborate with development teams to resolve defects and implement enhancements.
Participate in on-call rotations to provide after-hours support.
Automate support tasks to improve efficiency.

Requirements/Qualifications

1 to 3 years of experience in application support.
Strong troubleshooting and problem-solving skills.
Experience with application monitoring tools.
Familiarity with scripting languages (e.g., Python, Bash).
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with automation tools and techniques.

About the Company

AutomationEdge is a technology company specializing in providing innovative solutions to businesses across various sectors. They focus on leveraging cutting-edge technologies to help organizations streamline their operations and achieve their strategic goals.