Product Support - Microsoft 365

This role focuses on providing exceptional technical support and troubleshooting assistance to users of Microsoft 365 applications. The ideal candidate will possess a strong understanding of Microsoft 365 products and services, excellent communication skills, and a dedication to resolving customer issues efficiently and effectively.

Key Responsibilities

Provide technical support and troubleshooting assistance to end-users.
Diagnose and resolve issues related to Microsoft 365 applications (e.g., Outlook, Teams, Word, Excel, PowerPoint).
Escalate complex issues to higher-level support teams when necessary.
Document support interactions and resolutions accurately.
Contribute to the development of knowledge base articles and training materials.
Ensure customer satisfaction by providing timely and effective support.

Requirements/Qualifications

1 to 6 years of experience in a technical support role.
Strong understanding of Microsoft 365 applications and services.
Excellent communication and interpersonal skills.
Ability to troubleshoot technical issues effectively.
Customer-focused attitude and a commitment to providing excellent service.
Experience with ticketing systems and remote support tools.

About the Company

Manning Consulting is a professional services firm specializing in technology solutions. They assist organizations in optimizing their operations and achieving their business goals through strategic consulting and implementation services.