International Voice Process Executive

This role involves providing exceptional customer service and support to international clients through voice communication. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to resolve issues effectively. This position requires a proactive individual who can adapt to dynamic environments and contribute to a positive customer experience.

Key Responsibilities:

Handling inbound and outbound calls to address customer inquiries and resolve issues.
Providing accurate information and guidance to customers regarding products and services.
Documenting customer interactions and maintaining detailed records.
Escalating complex issues to appropriate teams for resolution.
Adhering to quality standards and performance metrics.

Requirements/Qualifications:

1 to 4 years of experience in a voice-based customer service role.
Excellent verbal communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proficiency in using computer systems and relevant software.

About the Company: Capgemini is a global leader in technology services and consulting. They help organizations transform and improve their performance through digital innovation and operational excellence.