Service Delivery Manager

This role focuses on ensuring the effective and efficient delivery of services, meeting or exceeding client expectations. The Service Delivery Manager will be responsible for managing service performance, resolving issues, and continuously improving service quality.

Key Responsibilities:

Oversee and manage the day-to-day operations of service delivery teams.
Monitor service performance against agreed-upon service level agreements (SLAs).
Identify and resolve service delivery issues promptly.
Implement process improvements to enhance service quality and efficiency.
Collaborate with stakeholders to ensure alignment and satisfaction.
Manage and mentor service delivery team members.
Develop and maintain service delivery documentation.

Requirements/Qualifications:

Significant experience in service delivery management.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to resolve complex issues.
Experience with ITIL or similar service management frameworks.
Ability to work effectively in a fast-paced environment.
Strong analytical and problem-solving skills.

About the Company: Optum is a leading provider of healthcare services, dedicated to helping people live healthier lives. The company focuses on delivering innovative solutions across the healthcare spectrum, improving access and quality of care.