International Email Process

This role involves providing support and managing email-based processes for international clients. The position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Handling incoming emails and providing timely responses.
Resolving customer inquiries and issues via email.
Maintaining accurate records of email correspondence.
Following established processes and procedures.
Escalating complex issues to appropriate teams.

Requirements/Qualifications:

0 to 2 years of experience in a customer service or email support role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.
Proficiency in using email platforms and basic computer applications.

About the Company: Sutherland is a global provider of business process outsourcing services. They help organizations improve their performance by delivering innovative solutions and expertise across a range of industries.