Customer Service Executive - UCV Finance

Role Overview

Tata Capital Ltd is looking for a dedicated and experienced Customer Service Executive to join its UCV (Used Commercial Vehicle) Finance division in Chennai. In this role, you will be responsible for delivering exceptional customer service, managing client relationships, and ensuring smooth end-to-end processing of finance-related queries and requests. The ideal candidate brings a strong background in financial services customer support and a commitment to resolving customer concerns efficiently and professionally.

Key Responsibilities

Serve as the primary point of contact for customers regarding UCV finance products, queries, and service requests
Handle inbound and outbound customer interactions via phone, email, and in-person channels
Manage and resolve customer complaints, escalations, and service issues within defined turnaround times
Coordinate with internal teams such as credit, operations, and collections to ensure seamless customer experience
Maintain accurate records of customer interactions and transactions in the CRM system
Assist customers with loan documentation, disbursement status, foreclosure requests, and NOC issuance
Monitor and follow up on pending cases to ensure timely resolution
Educate customers on product features, repayment schedules, and policy changes
Ensure compliance with regulatory guidelines and internal policies in all customer interactions

Requirements / Qualifications

Graduate degree in any discipline; MBA or relevant postgraduate qualification preferred
Prior experience in customer service within banking, NBFC, or financial services is strongly preferred
Experience handling vehicle finance, commercial vehicle loans, or asset finance products is an advantage
Strong verbal and written communication skills in English and Tamil
Proficiency in CRM tools and MS Office applications
Ability to manage high volumes of customer interactions with patience and professionalism
Strong problem-solving skills and a customer-first mindset
Ability to work collaboratively with cross-functional teams
Knowledge of RBI/NBFC compliance and regulatory frameworks is a plus

About the Company

Tata Capital Ltd is a diversified financial services company and a part of the Tata Group, offering a wide range of lending, investment, and advisory solutions to individuals and businesses. The company is known for its customer-centric approach and its commitment to delivering accessible and responsible financial services across retail and commercial segments.