Trainer - Contact Center Learning & Development Specialist

This role focuses on designing, developing, and delivering engaging training programs for contact center professionals. The ideal candidate will be responsible for enhancing agent performance, improving customer satisfaction, and ensuring adherence to quality standards through effective learning solutions.

Key Responsibilities:

Develop and implement training materials, including presentations, workbooks, and online modules.
Conduct training sessions for new and existing contact center agents.
Assess training effectiveness and make adjustments as needed.
Collaborate with stakeholders to identify training needs and align programs with business objectives.
Maintain training records and track agent progress.
Provide ongoing coaching and support to contact center agents.
Stay up-to-date on industry best practices and emerging training technologies.

Requirements/Qualifications:

Proven experience in training and development, preferably within a contact center environment.
Strong understanding of adult learning principles and instructional design.
Excellent communication, presentation, and facilitation skills.
Ability to create engaging and effective training materials.
Proficiency in using learning management systems (LMS).
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.

About the Company:

Latinem is a dynamic organization dedicated to providing innovative solutions within the customer service and support sector. They focus on enabling businesses to deliver exceptional customer experiences and optimize their operations.