Customer Service Executive - Retail Credit Cards

This role involves providing exceptional customer service and support related to retail credit cards. The Customer Service Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience while adhering to banking regulations and company policies.

Key Responsibilities:

Responding to customer inquiries via phone, email, and other channels.
Resolving customer complaints and issues efficiently and effectively.
Providing information about credit card products and services.
Processing credit card applications and transactions.
Ensuring compliance with banking regulations and security protocols.
Maintaining accurate customer records.
Identifying and escalating complex issues to appropriate teams.

Requirements/Qualifications:

1 to 6 years of experience in customer service.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications.
Experience in the banking or financial services industry is a plus.

About the Company: Kotak Mahindra Bank is a leading financial services provider committed to delivering innovative and customer-centric solutions. The bank focuses on providing a wide range of banking and financial products to individuals and businesses alike.