Major Incident Manager

This role is focused on ensuring rapid and effective resolution of major incidents, minimizing business impact and restoring services as quickly as possible. The Major Incident Manager will lead and coordinate incident response efforts, working closely with technical teams and stakeholders to diagnose, resolve, and prevent future occurrences.

Key Responsibilities:

Lead and facilitate major incident response calls.
Coordinate communication and updates to stakeholders during major incidents.
Analyze major incidents to identify root causes and implement preventative measures.
Develop and maintain major incident management processes and procedures.
Work with technical teams to ensure timely resolution of incidents.
Review post-incident reports and drive continuous improvement.

Requirements/Qualifications:

5-10 years of experience in IT operations, incident management, or a related field.
Strong understanding of ITIL principles and practices.
Excellent communication and interpersonal skills.
Proven ability to lead and coordinate teams under pressure.
Experience with incident management tools and systems.
Solid technical background with an understanding of various IT technologies.

About the Company: Computacenter is a leading provider of IT services and solutions. They help organizations optimize their IT environments and achieve their business goals through a range of services including infrastructure management, cloud solutions, and digital transformation.