Non-Voice Process Associate

This role involves providing support through non-voice channels, ensuring efficient and accurate handling of customer inquiries and requests. The associate will be responsible for resolving issues and delivering excellent service within a dynamic and fast-paced environment.

Key Responsibilities:

Handling customer inquiries and resolving issues via email and chat.
Providing accurate and timely information to customers.
Documenting interactions and maintaining detailed records.
Escalating complex issues to appropriate teams.
Adhering to quality standards and service level agreements.

Requirements/Qualifications:

Excellent written communication skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using computer applications and online tools.
Customer-focused attitude and a commitment to providing excellent service.

About the Company: Quess IT Solutions is a leading provider of technology-driven solutions, supporting businesses across various sectors. The company focuses on delivering innovative services to help clients achieve their strategic goals.