Voice Process

This role involves providing support through voice communication, handling customer inquiries, and ensuring a positive customer experience. The position requires excellent communication skills and the ability to resolve issues effectively.

Key Responsibilities:

Handling inbound customer calls
Providing information and resolving customer issues
Processing customer requests and transactions
Maintaining accurate records of customer interactions
Escalating complex issues to appropriate teams

Requirements/Qualifications:

HSC pass
Excellent communication skills (verbal and written)
Ability to work in a fast-paced environment
Basic computer literacy
Customer service oriented

About the Company: Credicus Business Services is a provider of business process outsourcing solutions. They focus on delivering high-quality services to support various industries and enhance operational efficiency.