Desktop Support Engineer

This role involves providing technical support and troubleshooting assistance to users, ensuring the smooth operation of computer systems and related hardware and software. The Desktop Support Engineer will be responsible for resolving technical issues, maintaining computer systems, and providing excellent customer service.

Key Responsibilities

Provide first and second-level technical support to end-users.
Troubleshoot hardware and software issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Manage user accounts and permissions.
Perform system updates and security patches.
Document support requests and resolutions.
Escalate complex issues to senior support staff.

Requirements/Qualifications

1 to 5 years of experience in desktop support or a related role.
Strong knowledge of Windows operating systems.
Experience with hardware troubleshooting and repair.
Familiarity with networking concepts.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.

About the Company

Classic Network Computers is a technology solutions provider focused on delivering reliable and innovative IT services. They specialize in supporting businesses with their technology infrastructure and ensuring optimal performance.