After Sales Service Manager

This role focuses on ensuring exceptional customer satisfaction through effective after-sales support and service management. The After Sales Service Manager will oversee all aspects of service delivery, from initial contact to resolution, ensuring timely and efficient solutions to customer issues and maximizing customer loyalty.

Key Responsibilities

Manage and coordinate after-sales service activities.
Oversee service technicians and ensure quality service delivery.
Handle customer complaints and resolve issues effectively.
Develop and implement service improvement strategies.
Maintain accurate service records and documentation.
Collaborate with sales and engineering teams to ensure customer needs are met.
Monitor service performance and identify areas for improvement.

Requirements/Qualifications

8 to 13 years of experience in after-sales service management.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to resolve customer issues effectively.
Technical aptitude and understanding of service processes.
Experience with service management software.
Ability to work independently and as part of a team.

About the Company

Aska Equipments is a provider of specialized equipment and solutions. They focus on delivering high-quality products and comprehensive support to meet the evolving needs of their clients.