Customer Account Servicing

This role focuses on providing exceptional support and building strong relationships with clients. The Customer Account Servicing position is crucial for ensuring client satisfaction and addressing their needs effectively. You will be the primary point of contact for assigned accounts, proactively resolving issues and identifying opportunities to enhance their experience.

Key Responsibilities:

Managing and maintaining client accounts.
Responding to client inquiries and resolving issues promptly.
Building and maintaining strong client relationships.
Proactively identifying and addressing client needs.
Escalating complex issues to appropriate teams.
Documenting client interactions and resolutions.
Ensuring client satisfaction and retention.

Requirements/Qualifications:

1 to 4 years of experience in customer service or account management.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using CRM software.
Strong organizational and time management skills.
Ability to handle multiple tasks simultaneously.

About the Company: CGI is a global provider of IT and business process services. They help clients in various industries achieve their business objectives through innovative solutions and expertise.