Network Voice Admin - Cisco UCM

This role involves managing and maintaining voice infrastructure, ensuring seamless communication for the organization. The Network Voice Administrator will be responsible for the configuration, troubleshooting, and optimization of Cisco Unified Communications Manager (UCM) and related voice systems.

Key Responsibilities:

Administer and maintain Cisco UCM and related voice platforms.
Configure and troubleshoot voice services, including call routing, voicemail, and conferencing.
Monitor system performance and proactively identify and resolve issues.
Implement and maintain voice security policies and procedures.
Provide technical support to end-users for voice-related issues.
Participate in project implementation and upgrades.

Requirements/Qualifications:

4 to 8 years of experience in voice administration.
Strong knowledge of Cisco UCM architecture and configuration.
Experience with voice protocols such as SIP, RTP, and H.323.
Familiarity with voice gateways, trunks, and codecs.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.

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