Deputy Manager - CD South East

This role involves managing and overseeing collection activities within a designated region, ensuring adherence to company policies and regulatory guidelines. The Deputy Manager will lead a team of collection officers, monitor performance, and implement strategies to maximize recovery rates while maintaining a positive customer experience.

Key Responsibilities:

Lead and motivate a team of collection officers to achieve collection targets.
Monitor and analyze collection performance, identifying areas for improvement.
Develop and implement collection strategies and tactics.
Ensure compliance with company policies and regulatory requirements.
Manage escalated customer cases and resolve disputes.
Provide training and coaching to collection officers.
Prepare regular reports on collection activities and performance.

Requirements/Qualifications:

Experience in collections or related field.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and identify trends.
Proficiency in MS Office Suite.
Knowledge of collection laws and regulations.

About the Company:

Bajaj Finance Limited is a leading financial services company providing a wide range of products and services to individuals and businesses. The company focuses on delivering innovative and customer-centric solutions across various financial needs.