Telecaller/Call Center/BPO Executive

This role involves engaging with potential and existing customers to provide information, resolve queries, and promote services. The ideal candidate will possess excellent communication skills and a customer-centric approach, contributing to a positive customer experience and achieving business objectives.

Key Responsibilities:

Answering inbound calls and responding to customer inquiries.
Making outbound calls to potential customers for lead generation and sales.
Providing product and service information to customers.
Resolving customer complaints and escalating issues as needed.
Maintaining accurate records of customer interactions and transactions.
Achieving daily/weekly/monthly performance targets.

Requirements/Qualifications:

12th Pass qualification.
Excellent communication and interpersonal skills.
Ability to handle customer interactions professionally and empathetically.
Basic computer literacy.
Ability to work in a fast-paced environment.
Experience in a call center or BPO environment is a plus.

About the Company: Credicus Business Services provides business solutions and support services. The company focuses on delivering quality services to meet the evolving needs of its clients.