Voice Process

This role involves providing customer support and handling inquiries through voice communication. The ideal candidate will possess excellent communication skills and a customer-centric approach to ensure a positive experience for every interaction.

Key Responsibilities:

Handling inbound and outbound calls to address customer queries.
Providing accurate information and resolving customer issues efficiently.
Documenting interactions and maintaining detailed records.
Escalating complex issues to appropriate teams.
Adhering to quality standards and company policies.

Requirements/Qualifications:

HSC pass or equivalent qualification.
Excellent verbal communication skills.
Strong customer service orientation.
Ability to work in a fast-paced environment.
Basic computer literacy.

About the Company: Credicus Business Services provides business process outsourcing solutions. They focus on delivering exceptional service and support to clients across various industries.