Customer Service Executive - Systems Service Engineering

This role focuses on providing exceptional customer support and technical assistance within a systems service engineering environment. The Customer Service Executive will be responsible for resolving customer inquiries, troubleshooting technical issues, and ensuring a positive customer experience.

Key Responsibilities:

Responding to customer inquiries via phone, email, and other channels.
Troubleshooting and resolving technical issues related to systems and services.
Escalating complex issues to appropriate technical teams.
Documenting customer interactions and resolutions.
Providing clear and concise explanations of technical concepts to customers.
Maintaining a high level of customer satisfaction.

Requirements/Qualifications:

Experience in customer service or technical support.
Strong communication and interpersonal skills.
Ability to troubleshoot technical issues.
Excellent problem-solving skills.
Ability to work independently and as part of a team.
Basic understanding of systems and service engineering principles.

About the Company: Tata Communications is a global leader in connectivity and digital solutions. The company empowers businesses to transform and thrive in the digital age by delivering innovative solutions across various industries.