Technical Account Manager

This role focuses on building strong relationships with key clients, ensuring they maximize the value of Highspot's platform. The Technical Account Manager acts as a trusted advisor, providing guidance, support, and proactive solutions to drive client success and adoption.

Key Responsibilities:

Serve as the primary technical point of contact for assigned clients.
Onboard new clients and provide training on the platform.
Proactively identify and address client needs and challenges.
Collaborate with internal teams (Sales, Support, Product) to resolve issues and advocate for client requests.
Monitor client usage and identify opportunities for optimization.
Conduct regular business reviews with clients to assess progress and plan for future growth.

Requirements/Qualifications:

Experience in technical account management or a similar client-facing role.
Strong understanding of SaaS platforms and business processes.
Excellent communication, interpersonal, and presentation skills.
Ability to build and maintain strong client relationships.
Problem-solving skills and a proactive approach.
Experience with sales enablement or revenue acceleration technologies is a plus.

About the Company: Highspot is a leading provider of a platform that helps businesses accelerate revenue and improve sales effectiveness. They empower sales teams to perform at their best by providing insights and tools to optimize the sales process.