Customer Support PE/SPE Non-Voice

This role focuses on providing exceptional customer support through non-voice channels, ensuring client satisfaction and resolving inquiries efficiently. The position requires strong communication skills, attention to detail, and the ability to work independently and as part of a team.

Key Responsibilities:

Responding to customer inquiries via email and chat.
Troubleshooting and resolving customer issues.
Escalating complex issues to appropriate teams.
Maintaining accurate records of customer interactions.
Providing excellent customer service and ensuring customer satisfaction.

Requirements/Qualifications:

Experience in customer support or a related field.
Excellent written communication skills.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Proficiency in using customer support tools and software.

About the Company: Cognizant is a global leader in professional services, helping organizations modernize and transform their businesses. They focus on delivering innovative solutions and services across various industries, enabling clients to thrive in a rapidly changing world.