Windows L3 Support Engineer

This role involves providing advanced technical support and troubleshooting for Windows-based systems and applications. The ideal candidate will possess a strong understanding of Windows infrastructure, networking, and security principles, and be adept at resolving complex technical issues in a timely and efficient manner.

Key Responsibilities:

Provide Level 3 support for Windows servers and related infrastructure.
Troubleshoot and resolve complex technical issues related to Windows operating systems, Active Directory, and related services.
Implement and maintain security best practices for Windows environments.
Monitor system performance and proactively identify and address potential issues.
Participate in on-call rotation to provide after-hours support.
Document support processes and solutions.
Collaborate with other IT teams to ensure seamless operation of systems.

Requirements/Qualifications:

5 to 9 years of experience in a Windows support role.
Strong knowledge of Windows Server operating systems (e.g., Windows Server 2016, 2019, 2022).
Experience with Active Directory, Group Policy, and DNS.
Proficiency in troubleshooting Windows-related issues.
Familiarity with scripting languages (e.g., PowerShell) is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

About the Company: Infosys Limited is a global leader in providing technology consulting and services. The company helps clients across various industries transform their businesses through innovative solutions and digital technologies.