About the Role The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel. What you’ll do Service Expectation <ul> <li>Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.</li> <li>Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M</li> <li>Ability and willingness to service different client industry sectors across the wider business</li> <li>Demonstrate innovative thinking and provide a consultative approach</li> <li>To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service</li> <li>To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology</li> </ul> **Operational Excellence <ul> <li>Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team</li> <li>Pro-actively build meaningful and long-lasting relationships both internally and externally</li> <li>Always exceed client’s expectation</li> <li>Identify and implement opportunity to add value to each booking</li> <li>Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)</li> <li>Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences</li> <li>Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result</li> <li>Monitor all bookings for further saving opportunities up until completion of the trip</li> <li>Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience</li> <li>Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)</li> <li>Monitor all bookings for further saving opportunities up until completion of the trip</li> <li>To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team</li> <li>To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings</li> <li>Demonstrate proactive thinking when providing travel solutions</li> <li>Able to provide cost effective solutions across all aspects of travel</li> <li>To always comply with the client policies and guidelines</li> <li>Achieve SLAs for all accounts</li> <li>Regular interaction with overseas colleagues</li> <li>Apply Quality Control procedures and processes in line with company and GREC requirements</li> </ul> What We’re Looking For <ul> <li>Previous VIP experience is preferred</li> <li>Skills assessment results will be considered</li> <li>Exceptional telephone manner and written skills</li> <li>Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines</li> <li>Has a proven record of experience in a core business travel environment</li> <li>Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus</li> <li>Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings</li> <li>Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins</li> <li>Knowledge of Low-Cost Carriers in the market and their different products available</li> <li>Fully conversant with various rail, black car, LCC, OTA booking systems</li> <li>Have a ‘team player’ approach to an office environment</li> <li>Experience in using MS software packages</li> <li>Ability to build an exceptional rapport with all clients</li> <li>Excellent attention to detail</li> <li>Have an enthusiastic approach and willingness to learn attitude</li> <li>Independently commit to attend and complete all relevant training</li> <li>Achieve individual and team-based business objectives</li> </ul><div class="content-conclusion">  Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.  Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.  <ul> <li> **Your rights:** If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email <a href="https://my.metaview.app/applications/opt-out?organization=15dd7e883f">here</a>. Your decision to do so will not affect how your candidacy is evaluated.  </li> </ul> Please refer to our<a href="https://navan.com/candidate-privacy-notice"> Candidate Privacy Notice</a> for more information about our processing of personal data, and your rights.</div>