Customer Service Associate - Banking

This role focuses on providing exceptional customer service within the banking sector. The Customer Service Associate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Responding to customer inquiries via phone, email, and other channels.
Resolving customer complaints and issues efficiently and effectively.
Providing accurate information about banking products and services.
Processing customer transactions and requests.
Maintaining customer records and updating information.
Adhering to company policies and procedures.

Requirements/Qualifications:

2 to 6 years of experience in customer service.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications.
Experience in the banking industry is a plus.

About the Company: Protiviti is a leading professional services firm that helps organizations worldwide advance their strategies, improve operations, and manage risks. They provide consulting solutions to clients across various industries, focusing on governance, risk, and compliance.