Voice Process

This role involves providing exceptional customer service and support through voice communication channels. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to effectively resolve issues while maintaining a positive and professional demeanor.

Key Responsibilities:

Handling inbound and outbound customer calls.
Providing accurate information and resolving customer inquiries.
Documenting customer interactions and resolutions.
Escalating complex issues to appropriate teams.
Adhering to quality standards and service level agreements.

Requirements/Qualifications:

Excellent verbal communication skills.
Strong active listening skills.
Ability to multitask and prioritize effectively.
Proficiency in using computer systems and software applications.
Customer service experience preferred.
0 to 3 years of experience.

About the Company: Hexaware Technologies is a global provider of information technology and business process services. They help businesses transform and improve their operations through innovative solutions and expertise.