Member Experience Specialist - Tampa Bay Area

About the role We're hiring a Member Experience Specialist based in the Tampa Bay Area to support Thatch members — the people at the heart of our platform — and ensure they can access and navigate their healthcare with confidence. You’ll be the human element of Thatch, serving as a trusted point of contact for members across their member journey. You’ll educate new members on their benefits, help solve complex problems that emerge in the healthcare experience, and ensure our members feel suppor…