International Voice Process

This role involves providing exceptional customer service and technical support to international clients. The position requires clear communication, problem-solving skills, and the ability to handle inquiries with professionalism and efficiency.

Key Responsibilities:

Responding to customer inquiries via phone and other communication channels.
Troubleshooting technical issues and providing effective solutions.
Documenting customer interactions and resolutions accurately.
Escalating complex issues to appropriate teams.
Maintaining a high level of customer satisfaction.

Requirements/Qualifications:

1 to 5 years of experience in a voice-based customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Proficiency in using computer systems and software applications.

About the Company: Tech Mahindra is a global technology company that provides innovative solutions and services to businesses worldwide. They focus on enabling digital transformation and helping clients achieve their business goals through technology.