Customer Support Executive

This role involves providing exceptional customer support and resolving inquiries efficiently. The Customer Support Executive will be a key point of contact for customers, ensuring their satisfaction and building strong relationships.

Key Responsibilities:

Responding to customer inquiries via various channels (phone, email, chat).
Troubleshooting and resolving customer issues promptly and effectively.
Providing accurate information and guidance to customers.
Escalating complex issues to appropriate teams.
Documenting customer interactions and resolutions.
Maintaining a high level of customer satisfaction.

Requirements/Qualifications:

1 to 6 years of experience in customer support.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using customer support software.
Ability to handle stressful situations with composure.

About the Company: Tech Mahindra is a global technology company that provides innovative solutions and services to businesses worldwide. They focus on enabling digital transformation and helping clients achieve their business goals through technology.