Technical Support Engineer

This role involves providing technical assistance and support to users, ensuring smooth operation of systems and applications. The Technical Support Engineer will troubleshoot issues, resolve technical problems, and escalate complex issues to higher-level support teams as needed.

Key Responsibilities

Provide first-level technical support to end-users.
Troubleshoot and resolve hardware, software, and network issues.
Document support requests and resolutions accurately.
Escalate complex issues to appropriate teams.
Contribute to the development of knowledge base articles and FAQs.
Assist with system upgrades and maintenance.

Requirements/Qualifications

0-1 years of experience in a technical support role.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Basic understanding of computer hardware, software, and networking concepts.
Customer service oriented.

About the Company Shashwath Solution is a technology services provider focused on delivering innovative solutions to businesses. They specialize in assisting clients with their technology needs and optimizing their operations.