SAP ERP Customer Service

This role focuses on providing exceptional customer service and support related to SAP ERP systems. The ideal candidate will possess a strong understanding of SAP modules and be adept at troubleshooting issues, resolving user queries, and ensuring the smooth operation of ERP processes.

Key Responsibilities:

Provide first-level support to end-users experiencing issues with SAP ERP.
Troubleshoot and resolve technical problems related to SAP modules.
Escalate complex issues to the appropriate support teams.
Document support requests and resolutions accurately.
Assist in the development of training materials and user documentation.
Collaborate with other IT teams to ensure seamless system integration.

Requirements/Qualifications:

Proven experience in SAP ERP customer service or support.
Strong understanding of SAP modules (e.g., FI, CO, MM, SD).
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Experience with incident management systems.

About the Company:

TeksSkills is a technology solutions provider specializing in delivering innovative services to businesses across various sectors. They focus on helping organizations leverage technology to achieve their strategic goals and improve operational efficiency.