Refunds

This role focuses on managing and resolving refund-related inquiries and issues. The position requires a detail-oriented individual with strong analytical and communication skills to ensure customer satisfaction and adherence to company policies.

Key Responsibilities:

Process and investigate refund requests accurately and efficiently.
Communicate with customers regarding refund status and resolve concerns.
Analyze refund trends and identify areas for improvement.
Maintain accurate records of refund transactions.
Collaborate with other departments to resolve complex refund issues.

Requirements/Qualifications:

1 to 5 years of experience in a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.

About the Company: Tata Consultancy Services is a global leader in information technology services and consulting. The company helps businesses worldwide transform and grow through innovative solutions and services across various industries.