Field Support Engineer

This role involves providing technical support and troubleshooting assistance to clients and end-users in the field. The Field Support Engineer will be responsible for diagnosing and resolving hardware and software issues, ensuring optimal system performance, and maintaining strong customer relationships.

Key Responsibilities

Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems and peripherals.
Provide on-site technical support to clients.
Document support activities and resolutions.
Escalate complex issues to higher-level support teams.
Train users on basic system operation and troubleshooting.

Requirements/Qualifications

1 to 2 years of experience in a technical support role.
Strong understanding of computer hardware and software.
Excellent troubleshooting and problem-solving skills.
Good communication and interpersonal skills.
Ability to work independently and as part of a team.
Valid driver's license and willingness to travel.

About the Company Cantik Technologies Pvt Ltd is a technology company focused on delivering innovative solutions to businesses. They specialize in developing and implementing technology to improve operational efficiency and drive growth.