Semi-Voice

This role involves providing support through voice interactions, requiring clear communication and attention to detail. The position focuses on assisting customers or internal teams with various tasks, utilizing strong verbal skills and a professional demeanor.

Key Responsibilities:

Handling inbound inquiries via voice channels.
Providing accurate and timely information to customers or internal stakeholders.
Resolving issues and escalating complex cases as needed.
Maintaining detailed records of interactions.
Adhering to established quality standards and procedures.

Requirements/Qualifications:

Excellent verbal communication skills.
Strong listening and comprehension abilities.
Ability to remain calm and professional under pressure.
Basic computer literacy.
Detail-oriented and organized.

About the Company: Captalent HR is a staffing and recruitment firm dedicated to connecting talented individuals with leading organizations. They specialize in providing human resource solutions across various industries.