Area Telecollections Manager

This role involves managing and overseeing telecollection operations within a designated area. The Area Telecollections Manager will be responsible for leading a team of collection specialists, ensuring adherence to collection strategies, and achieving collection targets while maintaining a positive customer experience.

Key Responsibilities:

Lead and manage a team of telecollection specialists.
Develop and implement effective collection strategies and tactics.
Monitor and analyze collection performance, identifying areas for improvement.
Ensure compliance with relevant regulations and company policies.
Handle escalated customer issues and resolve complaints.
Provide training and coaching to team members.
Maintain accurate records of collection activities.

Requirements/Qualifications:

Proven experience in telecollections or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to motivate and coach a team to achieve targets.
Proficiency in using collection software and systems.
Knowledge of relevant regulations and compliance requirements.
Experience in resolving customer issues and complaints.

About the Company: Aditya Birla Insulators is a leading provider of solutions for the power transmission and distribution sector. The company focuses on delivering high-quality products and services to meet the evolving needs of its customers.