Customer Service Executive - Network Operations

This role focuses on providing exceptional customer service and support within a network operations environment. The Customer Service Executive will be responsible for addressing customer inquiries, resolving technical issues, and ensuring a positive customer experience while contributing to the smooth operation of network services.

Key Responsibilities:

Responding to customer inquiries and resolving issues promptly and effectively.
Troubleshooting network-related problems and escalating complex issues as needed.
Providing technical support and guidance to customers.
Documenting customer interactions and resolutions accurately.
Collaborating with internal teams to ensure customer satisfaction.
Monitoring network performance and identifying potential issues.

Requirements/Qualifications:

Experience in customer service or technical support.
Strong communication and interpersonal skills.
Ability to troubleshoot technical issues.
Knowledge of network operations principles.
Excellent problem-solving skills.
Ability to work independently and as part of a team.

About the Company: Tata Communications is a global leader in connectivity and digital solutions. The company empowers businesses to transform and thrive in the digital age by providing innovative solutions and services across various industries.