International Voice Process UK Canadian

This role involves providing exceptional customer service and technical support to clients in the UK and Canada. The position requires clear communication, problem-solving abilities, and a dedication to ensuring customer satisfaction within a dynamic and fast-paced environment.

Key Responsibilities:

Handling inbound customer inquiries via voice and other communication channels.
Providing technical support and troubleshooting assistance.
Resolving customer issues and escalating complex problems as needed.
Maintaining accurate records of customer interactions and resolutions.
Adhering to quality standards and service level agreements.

Requirements/Qualifications:

1 to 4 years of experience in a voice-based customer service or technical support role.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proficiency in using computer systems and software applications.

About the Company: Tech Mahindra is a global technology company that provides innovative solutions and services to businesses across various industries. They focus on helping clients transform and thrive in a rapidly changing digital landscape.