BPO Telecaller

This role is focused on providing excellent customer service and support through telephone communication. The Telecaller will be responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues effectively. This position requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

Answering inbound calls and providing assistance to customers.
Making outbound calls to follow up on leads and provide information.
Resolving customer complaints and issues in a timely and efficient manner.
Documenting all customer interactions accurately.
Maintaining a high level of customer satisfaction.

Requirements/Qualifications:

12th pass or equivalent qualification.
Excellent communication skills (verbal and written).
Ability to handle customer interactions with professionalism and empathy.
Strong problem-solving skills.
Ability to work independently and as part of a team.
Sunday off.

About the Company: Credicus Business Services provides business support solutions to a diverse range of clients. The company focuses on delivering high-quality services and building lasting relationships with its customers.