Product Support Specialist - ERP

This role focuses on providing exceptional support and troubleshooting assistance for our Enterprise Resource Planning (ERP) system. The Product Support Specialist will be responsible for addressing user inquiries, resolving technical issues, and ensuring the smooth operation of the ERP platform.

Key Responsibilities

Provide technical support and troubleshooting assistance to ERP users.
Diagnose and resolve software and hardware issues related to the ERP system.
Document support requests, resolutions, and recurring issues.
Escalate complex issues to senior support staff or development teams.
Contribute to the development of knowledge base articles and training materials.
Assist in the testing of ERP system updates and new features.
Collaborate with other teams to improve the overall user experience.

Requirements/Qualifications

1 to 4 years of experience in a product support or technical support role.
Experience with ERP systems is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused attitude and a commitment to providing excellent service.

About the Company

Miles Technologies is a technology company specializing in providing innovative solutions to businesses. We focus on developing and implementing software that helps organizations streamline their operations and achieve their goals.