International Voice Process - Ambition Advisor

This role involves providing exceptional customer service and support through voice communication channels. As an Ambition Advisor, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience while representing a global organization.

Key Responsibilities:

Responding to customer inquiries via phone and other communication channels.
Troubleshooting and resolving customer issues efficiently and effectively.
Providing accurate information and guidance to customers.
Maintaining a high level of customer satisfaction.
Adhering to company policies and procedures.
Escalating complex issues to appropriate teams.

Requirements/Qualifications:

1 to 2 years of experience in a customer service or voice process role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using computer systems and software applications.
A positive and customer-focused attitude.

About the Company: Genpact is a global leader in business process management and services. They help organizations transform and optimize their operations by providing a wide range of solutions and services.