Technical Service Desk

This role involves providing technical support and assistance to users, ensuring efficient resolution of issues and maintaining a high level of customer satisfaction. The ideal candidate will possess strong troubleshooting skills and a commitment to delivering excellent service.

Key Responsibilities:

Providing first-level support to end-users.
Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
Escalating complex issues to higher-level support teams.
Documenting support requests and resolutions accurately.
Maintaining a positive and professional demeanor when interacting with users.

Requirements/Qualifications:

1 to 2 years of experience in a technical support role.
Strong understanding of computer hardware and software.
Excellent communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues effectively.
Experience with ticketing systems.

About the Company:

Mphasis is a technology services and solutions provider focused on helping clients transform and thrive in a digital world. They deliver comprehensive solutions across various industries, leveraging technology to drive innovation and improve business outcomes.