Email Chat Inbound Process Graduate

Key Responsibilities:

• Responding to customer inquiries via email and chat.
• Providing accurate and timely information to customers.
• Troubleshooting and resolving customer issues.
• Escalating complex issues to the appropriate teams.
• Maintaining a high level of customer satisfaction.
• Documenting customer interactions and resolutions.

Requirements/Qualifications:

• Graduate degree.
• 1 to 4 years of experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in using email and chat platforms.

About the Company:

Credicus Business Services is a provider of business solutions, focused on delivering exceptional service and support to clients across various industries. They specialize in helping businesses optimize their operations and achieve their goals.