Tier 2 Production Support Engineer

This role focuses on providing robust and timely support for production systems, ensuring minimal disruption and optimal performance. The Tier 2 Production Support Engineer will be responsible for troubleshooting complex issues, collaborating with various teams, and contributing to the continuous improvement of support processes.

Key Responsibilities:

Investigate and resolve escalated production incidents.
Perform root cause analysis and implement preventative measures.
Collaborate with development, QA, and operations teams to resolve issues.
Monitor system performance and identify areas for optimization.
Develop and maintain documentation for support processes and troubleshooting guides.
Participate in on-call rotations to provide after-hours support.

Requirements/Qualifications:

4 to 9 years of experience in IT support or a related field.
Strong troubleshooting and problem-solving skills.
Experience with production support environments.
Excellent communication and collaboration skills.
Ability to work independently and as part of a team.
Experience with incident management systems.

About the Company:

Prodapt Solutions is a technology services company focused on delivering innovative solutions to clients across various industries. They specialize in helping businesses leverage technology to achieve their strategic goals and improve operational efficiency.