International Voice Process Talent

This role offers an exciting opportunity to join a dynamic team providing exceptional customer service and support on an international scale. The position requires strong communication skills and a dedication to delivering a positive customer experience.

Key Responsibilities:

Handling inbound customer inquiries via voice.
Providing accurate information and resolving customer issues.
Documenting interactions and maintaining customer records.
Adhering to quality standards and company policies.
Escalating complex issues to appropriate teams.

Requirements/Qualifications:

Excellent verbal communication skills.
Strong active listening skills.
Ability to multi-task and prioritize effectively.
Proficiency in computer applications.
Customer service oriented with a positive attitude.
0 to 3 years of experience in a related field is preferred.

About the Company: Sutherland is a global provider of business process outsourcing services. They help clients improve their performance by delivering innovative, technology-enabled solutions across a range of industries.