Asst Manager Customer Support

This role is focused on providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter. The Assistant Manager will lead a team of support specialists, driving efficiency and maintaining high service standards.

Key Responsibilities:

Manage and mentor a team of customer support representatives.
Handle escalated customer inquiries and resolve complex issues.
Develop and implement customer service strategies and procedures.
Monitor team performance and provide coaching and feedback.
Analyze customer feedback and identify areas for improvement.
Ensure adherence to quality standards and service level agreements.
Collaborate with other departments to improve the customer experience.

Requirements/Qualifications:

6 to 8 years of experience in customer support.
Proven leadership and team management skills.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Experience with customer support software and tools.
Strong customer focus and commitment to providing exceptional service.

About the Company:

Toshvin Analytical Pvt Ltd is a provider of analytical solutions. We focus on delivering innovative services to help our clients make informed decisions and achieve their business goals.