Lead Technical Support Engineer L2

This role involves providing expert technical support and leadership within a dynamic team. The Lead Technical Support Engineer will be responsible for resolving complex technical issues, mentoring junior team members, and ensuring exceptional customer satisfaction.

Key Responsibilities

Provide advanced technical support to customers.
Troubleshoot and resolve complex technical issues.
Lead and mentor junior support engineers.
Escalate unresolved issues to higher-level support teams.
Document support processes and solutions.
Contribute to the development of knowledge base articles.
Collaborate with development and product teams to improve product quality.
Monitor system performance and identify areas for improvement.

Requirements/Qualifications

4-9 years of experience in technical support.
Strong understanding of technical support principles and best practices.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with ticketing systems.
Experience with remote support tools.
Experience with operating systems and networking.

About the Company

Syncware is a technology company focused on delivering innovative solutions to businesses. They specialize in developing and supporting software and services that help organizations improve their operations and achieve their goals.