Desktop Support Engineer

This role provides essential technical support and maintenance for desktop systems and related hardware and software. The Desktop Support Engineer will be responsible for troubleshooting issues, resolving user problems, and ensuring the smooth operation of IT infrastructure within the organization.

Key Responsibilities:

Provide first and second-level technical support to end-users.
Troubleshoot hardware and software issues on desktop computers, laptops, and peripherals.
Install, configure, and maintain operating systems, applications, and security software.
Perform system updates, patches, and security scans.
Manage user accounts and access permissions.
Document support requests, resolutions, and system configurations.
Escalate complex issues to senior IT staff.
Assist with IT asset management and inventory control.

Requirements/Qualifications:

0-2 years of experience in desktop support or a related IT role.
Strong knowledge of Windows operating systems.
Experience with troubleshooting hardware and software issues.
Familiarity with Microsoft Office Suite and other common productivity applications.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Basic understanding of networking concepts.

About the Company: HP is a global technology company focused on delivering innovative solutions to individuals and organizations. They are dedicated to creating products and services that enable people to connect, communicate, and collaborate effectively.